Thank you for shopping at FxSetup. We want you to be completely satisfied with your purchase. If you are not satisfied with your order and wish to return or exchange an item, please review the following guidelines.

  1. Eligibility for Returns

1.1. We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

1.2. Certain items are exempt from being returned, including but not limited to digital products, gift cards, and downloadable software.

  1. Return Process

2.1. To initiate a return, please contact our customer support team at within 30 days of receiving your order. Provide your order details and the reason for the return.

2.2. Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.

2.3. Please securely package the item you wish to return, including all original accessories and documentation, and include the return authorization inside the package.

2.4. Send your return to the following address:

43 Fore Street
SG14 1AL
United Kingdom

2.5. We recommend using a trackable shipping method to return the item. You are responsible for the shipping costs associated with the return unless the return is due to our error or a defective product.

  1. Refunds

3.1. Once your return is received and inspected, we will notify you of the status of your refund.

3.2. If your return is approved, a refund will be processed to your original payment method within [insert timeframe]. Please note that the original shipping charges are non-refundable.

3.3. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

  1. Exchanges

4.1. We do not offer exchanges on any items.

  1. Damaged or Defective Items

5.1. In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide assistance and arrange for a replacement or refund as necessary.

  1. Contact Us

If you have any questions or need further assistance regarding our returns policy, please contact our customer support team at We are here to help!

Note: This returns policy is subject to change without prior notice. Please refer to the returns page on our website for the most up-to-date information.

Last updated: July 2023